*POSITION SUMMARY*
Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders.
Actively create new and add-on sales and generate leads for Outside Sales.
Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc.
where fluid power is utilized.
*ESSENTIAL FUNCTIONS*
* Process customer telephone orders, assist walk-in customers, price, and delivery inquiries, quoting of products and quoting on hydraulic power units and other fluid power components.
* Meet or exceed monthly sales and gross profit quotas, and build on existing sales accounts.
* Takes orders by phone, and mail, purchasing and receiving a specific product line, checking availability of stock, back order status, vendor schedules, and shipping dates; quoting prices; and writing and processing orders.
* Works from worksheets, inventory lists, part number files and related information in order to assist customers.
Gather information as to costs, discounts, stock availability.
* Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders.
Will investigate defects, damages, and incorrect shipments.
Follow-up on status of in-house repairs.
• Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.
* Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service.
* Able to efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer.
* Will maintain and develop good customer relationships.
Continuously strive to develop and maintain customer rapport and satisfaction.
*POSITION QUALIFICATIONS – SKILLS AND ABILITIES*
* Ability to learn and apply new information quickly
* Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.
* Must have a clear, pleasant and professional speaking voice for over the phone sales and communication.
* Excellent interpersonal and communication abilities.
* Good negotiation and closing skills to drive sales.
* Establish and maintain professional interpersonal relationships with customers and other contacts.
* Solid organizational skills, including the ability to manage multiple competing priorities.
* Good problem-solving and reasoning skills.
* Basic computer skills and MS Office package.
* High level of integrity.
* Proper listening, skills and command of the English language.
* High degree of organization.
*Education:*High School Graduate or equivalent; or Fluid Power or Industrial Distribution degree, and/or hands on experience in fluid power or related fields
*Experience*: Three years experience in industrial or fluid power environment, telesales or outside sales, or a combination of the two, along with product knowledge of fluid power products and repairs.
*Skills taught after hire as needed:*Product and Application Training, Hydraulic Training, Pneumatics Training, Mechanics Training, Basic System Training, Computer System Training, Microsoft Office Training, Sales Techniques, ISO Training, P21
*Certificates & Licenses:*None
*Other Requirements:*Valid Driver’s License, Acceptable Motor Vehicle Record, Outgoing Nature
*Other Physical Requirements:*Able to travel by car within several hundred miles of their branch occasionally
*Work Environment:*Works in an indoor controlled and uncontrolled environment with occasional work outside
Work Remotely
* No
Job Type: Full-time
Pay: From $50,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Application Question(s):
* How is your previous experience relevant to this role? Why are you a good fit for this job?
Education:
* Associate (Preferred)
Experience:
* Industrial or Fluid Power Sales: 1 year (Required)
License/Certification:
* Certified Fluid Power Specialist (Preferred)
Work Location: In person
Whatsapp
