We are seeking a friendly and professional Customer Service Representative to join our team at our Blue Ridge Heating and Air Services in Greenville, SC.
The Customer Service Representative will be responsible for receiving customer phone calls, emails, and webchats, scheduling maintenance and service calls, and assisting with general office needs such as pulling permits, warranty claims, etc.
The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage service schedule using a computerized system
Handle customer requests, such as scheduling, billing, etc.
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle customer complaints and concerns with grace and professionalism
Register customer equipment and warranties with manufacturers
Other duties as assigned
Qualifications:
1+ year previous experience as a customer service representative
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office/Google Suite and customer management systems
Self-motivated with a consistent desire to do a good job
Willingness to learn and ability to take initiative
Perks:
Professional development opportunities
Positive and supportive work environment
401k Plan with employer match
Accident Insurance
Group access to life, short term disability, dental, vision
Paid Time Off
Paid Holidays
Whatsapp
