Zone 1 office located at 116 Connector Park Court | Piedmont, SC 29673
The Apparatus Service CSR Specialist will act as a liaise between customers and a cross-functional internal teams, made up of sales, marketing and finance, to help improve the customer experience and ensure a timely and successful delivery of products.
Responsibilities
Responsibilities include, but are not limited to:
Assist sales staff with orders and bids, enter orders in ERP system
Schedule job and manage technician schedules based on assigned zone
Assist in parts research as needed
Process all service technician reports, service orders and purchase order requests
Oversee all vendor warranty claims
Facilitate Post/Pre-Delivery Inspections (PDI) and schedule pump testing
Schedule warranty and non-warranty service calls
Develop detailed project plans for each apparatus sale and track progress daily
Help sales staff manage customer relationships
Investigate and resolve order and bid inaccuracies and discrepancies
Report on the status of accounts and transactions
Assist with draft contracts, prepare contract changes, and ensure contracts are in line with the company and customers specifications
Maintain contractual records and other documentation such as contract correspondence, contractual changes, customer contact information, delivery paperwork, status reports, etc
Track payments and deadlines and work closely with customers and finance to ensure payments are received in a timely manner
Serve as the administrative point of contact for Customers, Apparatus Sale Representatives and other support personnel at Safe Industries regarding the sale of apparatus and service
Provide additional support as needed to Apparatus Sales Representatives for all service needs
Maintain the Apparatus Order Boards and delivery flows from order to delivery
Prepare and provide estimate delivery date reports for management on a monthly basis
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