*Join the 1st Franklin Team.
*1st Franklin Financial Corporation has had one goal - to serve the financial needs of our friends and neighbors with the respect and personal service they deserve since 1941.
We are looking for a *Sr.
Customer Service Representative* to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.
This position will report to the *Simpsonville, SC* Office.
This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers in a timely manner.
This position learns the features of products and services to drive that exceptional customer experience.
The *SR* *CSR* interviews customers using advanced interpersonal skills.
This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.
We are driven by our CORE values: *Team* – we succeed or fail as one- *Impact* -We will be intentional about having a positive impact throughout our company and the communities we serve – *People* – We put people 1st – *Servicing *– Financing for the Individual since 1941
*Principal Accountabilities and Key Activities*
1.
Creates an Exceptional Customer Experience
* Identifies and responds to customer’s needs in a timely and efficient manner
* Builds internal and external relationships
* Ensures customer confidentiality and private information is maintained
2.
Performs Job Related Functions
* Provides guidance to other staff members
* Interviews customers and process applications, making recommendations for product and services approval
* Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
* Prepares and present assigned daily marketing offers
* Responsible for assigned collection of customer accounts
* Compiles and maintains records of all daily assigned tasks
*Education, Qualifications and Experience*
*Essential*
* High School Diploma or equivalent
* Minimum of 3 years previous Customer Service experience
* Ability to meet current Licensing requirements of various States and Federal regulators
* Demonstrate the ability to analyze relevant information and apply individual judgment
* Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
* Ability to maintain confidential business and personal information
* Action and result focused
* Strong communication skills (verbal / written / interpersonal)
* Proficient with MS Office Suite products
* Must possess a valid driver’s license and the ability to operate an automobile
*Preferred*
* Previous experience in the financial field
*Salary is commensurate with experience*
Job Type: Full-time
Pay: $16.
00 - $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Support & Client Services Occupations: 1 year (Preferred)
Ability to Relocate:
* Simpsonville, SC: Relocate before starting work (Required)
Work Location: In person
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