Specialist II, Quality Assurance

About Us Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector.
It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company.
One with a commitment to superior service and a personal touch with every interaction.
We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model.
We want you to feel like your work has an impact and makes a difference every day.
Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: This position provides quality assurance oversight and risk identification for the functions performed within numerous divisions of Resurgent Capital Services and our Servicing Network.
This position monitors rep-level and process level quality performance and policy adherence including but limited to FDCPA, TCPA, UDAAP, Reg F and other federal and state regulations.
This position performs various reviews in order to identify areas with opportunity for improvement.
NOTE: This is a 100% in office opportunity.
What You Bring: 2+ years of previous auditing experience preferred.
Detail oriented, excellent organizational skills and ability to handle multiple tasks.
Excellent written and verbal communication skills.
Working knowledge of collections, customer service, bankruptcy, and call monitoring processes.
Excellent listening skills and ability to offer unbiased written feedback.
Professionalism, dependability, integrity and cooperative attitude.
Self-motivated work style and strong desire to exceed expectations.
Ability to maintain confidential information.
Able to work with minimum supervision.
Ability to meet deadlines.
Above average quality and production rates.
Flexibility concerning job functions and scheduling.
Knowledge of primary industry regulatory laws – FDCPA, TCPA, and other state and federal regulations preferred.
Average skill with Microsoft Office (Excel, Word, PowerPoint, etc.
).
Associate or Bachelor’s degree (preferred but not required).
What We Offer: Competitive salary & the ability to make a merit based annual bonus.
Comprehensive medical, dental and vision insurance.
Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.
Up to a 4.
5% match on 401k.
A career path to grow.
A casual work environment.
Opportunities to give back to the community by participating in civic and charity events with colleagues.
Ability to work with phenomenal talent and friendly team of professionals.
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment.
Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position.
We would love to consider you for the Resurgent team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.